Barclays Bank UK PLC

Financial Ombudsman decision DRN-4507625 Upheld

Upheldoutcome, as published by the Ombudsman

£47,277redress stated in the decision

Sat Mar 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Ms K complains that Barclays Bank UK PLC didn’t act fairly when she fell victim to a scamAPP scam refund refused

Barclays subsequently let Ms K know that it had decided to close her accounts with immediate effect.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4507625.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.