Bank of Scotland Plc

Financial Ombudsman decision DRN-4507141 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Wed Mar 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr B complains that Bank of Scotland plc trading as Halifax misadvised him concerning the transfer of funds from his ISA.Product mis-sold

He also complained about the customer service that he received, including the fact that he was left to wait for details of his investigation, and then not given proper advice by the complaints handler.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4507141.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.