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Bank of Scotland Plc
Financial Ombudsman decision DRN-4504990 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Dec 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers
In the Ombudsman’s words
Mr C is blind and, due to Lloyds requiring him to amend his telephone banking security number following their deactivation error, he is dissatisfied with the adjustments they have offered and feels discriminated against.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4504990.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.