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Scottish Widows Limited
Financial Ombudsman decision DRN-4504679 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Mr and Mrs B complain about recent interest charges on their offset mortgage accountInterest and rates
He explained why Scottish Widows had taken payments from Mr B’s account and concluded that his mortgage had been administered correctly.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4504679.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.