ClearBank Limited
Financial Ombudsman decision DRN-4502121 Not upheld
Not upheldoutcome, as published by the Ombudsman
£216redress stated in the decision
Thu Mar 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Service failure
In the Ombudsman’s words
B complains that ClearBank Limited trading as Tide refused to refund a transaction it didn’t recognise on its business account.Unauthorised transaction
Tide did however accept Miss Thad received poor service when she raised her concerns and offered £150 in recognition of the distress this caused her.Service failure
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4502121.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.