Nationwide Building Society

Financial Ombudsman decision DRN-4499823 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Jan 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr C complains that Nationwide Building Society closed his account in 2014 and failed to account to him for the balance on the account.Account closed or refused

Nationwide failed to raise the complaint and Mr C had to chase it up. Nationwide apologised for not raising the complaint and offered to pay Mr C £50 compensation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4499823.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.