J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-4498912 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Mar 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mr R complains J.P. Morgan Europe Limited trading as Chase delayed a payment.Payment delayed or failed

Chase has offered £50 to compensate for not contacting Mr R sooner, and, in the circumstances, I think this is a fair offer.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4498912.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.