National Westminster Bank Plc

Financial Ombudsman decision DRN-4496429 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,107redress stated in the decision

Sat Mar 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

When dealing with customers in default or in arrears difficulties a firm should pay due regard to its obligations under Principle 6 (Customers’ interests) to treat its customers fairly. So I’d expect Mr S to be treated with forbearance and due consideration when resolving the remaining balance.Treatment in financial difficulty

Mr S complains about the amount of charges National Westminster Bank Plc (NatWest) has applied to his account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4496429.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.