Barclays Bank UK PLC

Financial Ombudsman decision DRN-4494047 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

Barclays issued a letter to I, giving it two months’ notice of its intention to close I’s accounts.Account closed or refused

Barclays issued its final response to Mr F’s complaint on 1 June 2023. It said it had sent the notice to close letter to I’s correct address, and that it had closed the account in line with its terms of business. It apologised for the confusion caused by the text messages, but explained that they were standard messages sent to all customers who had missed payments on their BBL. It noted that Mr F had since managed to obtain the statements he wanted, but it apologised for the difficulties Mr F had experienced in getting hold of them, and paid £50 in compensation.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4494047.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.