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The Mortgage Works (UK) Plc
Financial Ombudsman decision DRN-4492937 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Jan 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
the mortgage was mis-soldProduct mis-sold
He is unhappy at the amount of time TMW took to provide him with redemption statementsMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4492937.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.