Lloyds Bank PLC

Financial Ombudsman decision DRN-4490987 Not upheld

Not upheldoutcome, as published by the Ombudsman

£80redress stated in the decision

Fri Mar 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Miss H complains about how Lloyds Bank PLC (“Lloyds”) dealt with her chargeback request.Card dispute or chargeback

I agree with this as Lloyds raised this incorrectly on the basis that Miss H didn’t receive the item.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4490987.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.