Barclays Bank UK PLC

Financial Ombudsman decision DRN-4490660 Upheld

Upheldoutcome, as published by the Ombudsman

£1,050redress stated in the decision

Mon Feb 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Bereavement and power of attorney

In the Ombudsman’s words

Ms S complains about the way that Barclays Bank UK PLC administered her two buy to let mortgage accounts.Mortgage administration

didn’t record the death of a family member, who was a joint mortgage account holder and tenant in commonBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4490660.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.