Barclays Bank UK PLC

Financial Ombudsman decision DRN-4490496 Upheld

Upheldoutcome, as published by the Ombudsman

£7,805redress stated in the decision

Tue May 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Barclays lost the title deeds to some land the partnership was sellingMortgage administration

the customer service they received from their business account manager was poorService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4490496.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.