HSBC UK Bank Plc
Financial Ombudsman decision DRN-4485616 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Feb 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
C, a limited company, complains that HSBC UK Bank Plc closed its bank account without giving it clear information about how the closure could be avoided.Account closed or refused
HSBC accepts that in a phone call nearly two weeks after C was restored, it gave Mr S incorrect information about accessing the funds that had been in C’s account.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4485616.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.