Zopa Bank Limited
Financial Ombudsman decision DRN-4485098 Upheld
Upheldoutcome, as published by the Ombudsman
£12redress stated in the decision
Wed Apr 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates
In the Ombudsman’s words
Miss C complains that Zopa Bank Limited applied interest to her account despite having been informed that she was in a debt management plan.Charges and fees
Miss C complains that Zopa Bank Limited applied interest to her account despite having been informed that she was in a debt management plan.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4485098.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.