Barclays Bank UK PLC

Financial Ombudsman decision DRN-4484992 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

someone else had changed the address on Mr H’s account, and that he was not present in the locations where the disputed payments took placeUnauthorised transaction

Barclaycard pay a further £175 compensation for its poor handling of Mr H’s fraud claimComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4484992.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.