Curve UK Limited
Financial Ombudsman decision DRN-4484037 Not upheld
Not upheldoutcome, as published by the Ombudsman
£10,000redress stated in the decision
Wed Jan 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mr A has complained that Curve UK Limited (“Curve”) made changes to his Curve accounts. To resolve this complaint, Mr A would like Curve to refund the transaction fees he’s incurredCharges and fees
One of our investigators assessed the complaint and they didn’t uphold the complaint. As Mr A didn’t accept the investigators assessment, the complaint was referred for an ombudsman’s decision.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4484037.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.