Clydesdale Bank Plc
Financial Ombudsman decision DRN-4484032 Upheld
Upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Wed Dec 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
It agreed that Mr H had been given incorrect information when its staff said they couldn’t talk to him as it didn’t hold the correct mandate authority. This was an error and it had given feedback to the staff involved.Complaint handling
treated them unfairly when it restricted access to their sterling and currency accountsService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4484032.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.