Santander UK Plc
Financial Ombudsman decision DRN-4483425 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
The complaint Mrs G complains about the service Santander UK Plc provided when she applied to transfer the mortgage she held jointly with her husband into her sole name.Mortgage administration
But our investigator felt Santander could have explained things to Mrs G more clearly.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4483425.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.