Madison CF UK Limited

Financial Ombudsman decision DRN-4482218 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Mar 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr K complains Madison CF UK Limited trading as 118 118 Money didn’t set up a repayment plan properly for his credit card accountTreatment in financial difficulty

and they gave him very poor customer service when he queried this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4482218.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.