Lowell Financial Ltd

Financial Ombudsman decision DRN-4479047 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Lowell has paid Mr M £200 to apologise for any incorrect information it gave to him as well as not actioning his DSAR back in July 2023.Complaint handling

Mr M thought that Lowell had breached rules by withholding data from him.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4479047.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.