MONZO BANK LIMITED
Financial Ombudsman decision DRN-4475702 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Identity checks and access
In the Ombudsman’s words
Monzo blocked access to Mr D’s accountFunds blocked or frozen
they required him to take a picture of himself holding his identification as this will allow them to verify his identityIdentity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4475702.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.