HSBC UK Bank Plc
Financial Ombudsman decision DRN-4474316 Upheld
Upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Mon Mar 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Miss R has complained about how HSBC UK Bank Plc dealt with her claim for money back in relation to a purchase she’d made on her debit card.Card dispute or chargeback
Miss R said HSBC made various mistakes in handling the claim. Correspondence either wasn’t received or had to be sent several times.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4474316.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.