Nationwide Building Society

Financial Ombudsman decision DRN-4473778 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Jul 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Ms R complains that Nationwide Building Society (Nationwide) is refusing to refund her the full amount she lost as the result of a scam.APP scam refund refused

When payments are made by credit card the only recovery option Nationwide has is to request a chargeback.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4473778.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.