TSB Bank plc

Financial Ombudsman decision DRN-4472617 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jan 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

they blocked his internet bankingFunds blocked or frozen

it would have been proportionate here for the call handler to have at least rang through to the relevant department to see what they could doService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4472617.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.