Wave Lending Limited

Financial Ombudsman decision DRN-4472589 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Wed Dec 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Wave declined to extend the term of the mortgageMortgage administration

It offered £75 for inconvenience caused to Mr and Mrs R by being on hold when they called.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4472589.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.