Barclays Bank UK PLC

Financial Ombudsman decision DRN-4471767 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Feb 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Barclays declining to give S a repayment holiday for its Bounce Back LoanMortgage administration

S had written, telephoned or emailed the bank at least 10 times asking for a copy of its mandate and BBL agreement, but had yet to receive a responseComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4471767.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.