J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-4471509 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Jul 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr J complains that J.P. Morgan Europe Limited trading as Chase did not refund all of the transactions he lost to a scam.APP scam refund refused

there was a delay in them fully reviewing his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4471509.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.