Age Partnership Limited

Financial Ombudsman decision DRN-4470547 Upheld

Upheldoutcome, as published by the Ombudsman

£7,218redress stated in the decision

Fri Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Age Partnership told them they could borrow the extra money they wanted with an interest rate of 4.9%Interest and rates

mishandled their application for a further advance from their equity release mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4470547.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.