HSBC Bank plc

Financial Ombudsman decision DRN-4470340 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

HSBC closed Mr A’s account as no payments to the account were made after January 2023.Account closed or refused

HSBC has offered Mr A £250 compensation as a gesture of goodwill to acknowledge problems he incurred engaging with HSBC for example calls being disconnected and not being returned.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4470340.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.