Bank of Scotland Plc

Financial Ombudsman decision DRN-4468438 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Feb 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr F says that because he was told his account was fine, he tried again to book a hotel but this was again unsuccessful and he was left without accommodation for the night.Complaint handling

Halifax then incorrectly told him that his account was fine.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4468438.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.