Squareup Europe Ltd
Financial Ombudsman decision DRN-4467650 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
withdrew the facility to make international paymentsFunds blocked or frozen
Mr W’s remaining concerns relate to the ability to escalate his complaint and obtain a deadlock letterComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4467650.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.