Clydesdale Bank Plc
Financial Ombudsman decision DRN-4466180 Upheld
Upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Mon Dec 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mrs H complains that Clydesdale Bank Plc (trading as Virgin Money) prevented her from accessing the money in her accountPayment delayed or failed
I require Clydesdale Bank Plc (trading as Virgin Money) to pay Mrs H £125 compensation for the distress and inconvenience its service has caused her.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4466180.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.