Santander UK Plc
Financial Ombudsman decision DRN-4465701 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Mar 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
Mr and Mrs W complain that they were misled by an adviser from Santander UK Plc that affordability would not be an issueProduct mis-sold
Santander then refused their mortgage application because of affordabilityMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4465701.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.