National Westminster Bank Plc

Financial Ombudsman decision DRN-4464328 Upheld

Upheldoutcome, as published by the Ombudsman

£80redress stated in the decision

Mon Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

She said she wasn’t warned interest rates may changeInterest and rates

The complaint Ms D complains about what happened when she asked National Westminster Bank Plc for a Buy To Let (“BTL”) mortgage for a property purchase.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4464328.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.