Close Brothers Limited

Financial Ombudsman decision DRN-4462627 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

ensure that Mrs Y’s credit file is updated to show that this agreement was settled in March 2023 with no adverse information recorded since thenCredit file reporting

Braemar didn’t handle the claim appropriately. They corresponded with Miss M and made her and Mrs Y think they would help arrange for the treatment to be completed and to pay for that cost.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4462627.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.