Countrywide Estate Agents

Financial Ombudsman decision DRN-4462161 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mrs T and Mr K complain about the way Accord Mortgages Limited dealt with their request for a term extension and new interest rate product for their buy to let mortgage.Mortgage administration

Mrs T is unhappy with how Accord responded. I should say here that complaint handling isn’t a regulated activity.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4462161.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.