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Nationwide Building Society
Financial Ombudsman decision DRN-4461785 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Feb 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Ms H complains that Nationwide Building Society allowed her daughter to close an account held in joint names without her permission.Account closed or refused
She said her complaint was that Nationwide denied her request to close the account (despite her exceptional circumstances) but allowed her daughter to close the account thus treating two account holders differently.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4461785.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.