Bank of Scotland Plc

Financial Ombudsman decision DRN-4460979 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Miss G’s complaint is about a mortgage she has with Bank of Scotland Plc trading as Halifax (BoS). She is unhappy that when she made enquiries in 2022 about changing her interest rate product earlyInterest and rates

Miss G complained a couple of days later. BoS responded to Miss G’s complaint in its letter of 7 November 2022.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4460979.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.