National Westminster Bank Plc

Financial Ombudsman decision DRN-4459922 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

He believes the bank should have done more to take proper account of the suitability of the credit limit he had in light of his changing financial circumstances during the course of the borrowing.Irresponsible lending

During this period National Westminster applied charges and interest to Mr E’s account balance.Charges and fees

Rules cited

FCA CONC (Consumer Credit sourcebook), FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4459922.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.