MONZO BANK LIMITED
Financial Ombudsman decision DRN-4458806 Upheld
Upheldoutcome, as published by the Ombudsman
£240redress stated in the decision
Fri Jun 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Miss C complains Monzo Bank Ltd failed to assist her when she wanted to dispute payments made on her debit card for the rental of holiday accommodation.Card dispute or chargeback
I think Monzo’s failure to attempt the chargebacks did cause a degree of distress to Miss C.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4458806.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.