Barclays Bank UK PLC

Financial Ombudsman decision DRN-4458062 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

I’m persuaded Mr V was more likely to have been witting and knew the funds were likely the proceeds of fraud. I’d add that given his previous experience of having his account used in this way, and given he likely had more than ample opportunity to do something about alerting Barclays or the police of what was happening, I’m persuaded he chose to be complicit.APP scam refund refused

Barclays sent a letter on 23 May 2022 saying it had decided to close his account with immediate effect.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4458062.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.