Santander UK Plc
Financial Ombudsman decision DRN-4457256 Upheld
Upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Mon Jun 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Interest and rates, Identity checks and access, Service failure
In the Ombudsman’s words
blocked his accounts on two occasions within 30 minutesFunds blocked or frozen
complained about the interest rate Santander applied to his Variable Rate ISAInterest and rates
caused a loss of account access for 10 daysIdentity checks and access
Santander misinformed him about his use of the account being the problemService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4457256.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.