Yorkshire Building Society

Financial Ombudsman decision DRN-4457185 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Wed Mar 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

He also complains that the mortgage balance is higher than it should be, because the interest rate didn’t reduce in line with Bank of England base rate.Interest and rates

Mr A complains that Yorkshire Building Society, trading as Chelsea Building Society, has treated him unfairly by repeatedly taking legal action against him in respect of his mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4457185.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.