NewDay Ltd

Financial Ombudsman decision DRN-4456373 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback

In the Ombudsman’s words

Mrs K, who is represented by a professional representative (“PR”) complains that NewDay Ltd didn’t fairly and reasonably handle her claim under the Consumer Credit Act 1974 (“CCA”) in relation to a payment she made using her credit card for the purchase of a timeshare product.Card dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4456373.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.