Firms › Barclays Bank UK PLC ›
Barclays Bank UK PLC
Financial Ombudsman decision DRN-4455886 Upheld
Upheldoutcome, as published by the Ombudsman
£13,719redress stated in the decision
Fri Jan 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Barclays failed to update the mandate until September 2021. This meant that the trustees could not operate the trust account throughout this period.Service failure
Rules cited
FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4455886.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.