J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-4454522 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Jan 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Chase told Mr C that it couldn’t uphold the fraud claim, because there was no clear evidence to understand how the thief had obtained Mr C’s PIN.APP scam refund refused

It upheld his complaint for poor customer service, and paid him £50 for the inconvenience.Complaint handling

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4454522.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.