Santander UK Plc
Financial Ombudsman decision DRN-4453294 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Payment delayed or failed
In the Ombudsman’s words
Mrs R complains that Santander UK Plc blocked a payment from her account which she needed to pay for a family emergency.Funds blocked or frozen
Santander said that the payment was delayed due to an error at its end and shouldn't have taken so long to get through.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4453294.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.