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Bank of Scotland Plc
Financial Ombudsman decision DRN-4452673 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
I’ve noted Mr G2’s comments about the length of time it took Halifax to respond to the complaint.Complaint handling
Halifax has accepted that it should have handled things better than it did. And that asking Mr G2 to obtain a POA was inappropriate.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4452673.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.