HSBC UK Bank Plc
Financial Ombudsman decision DRN-4449296 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
HSBC ought reasonably to have realised that Mr M’s overdraft had become demonstrably unsustainable for him by July 2018 and therefore should not have continued offering the facility on the same terms.Irresponsible lending
HSBC acted unfairly when it continued charging overdraft interest and associated fees from July 2018 onwards.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4449296.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.